AdminInfinaut Games Support (Customer Support, Infinaut Games)

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  1. 3 votes
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      4 comments  ·  Infinaut Games  ·  Flag idea as inappropriate…  ·  Admin →

      I tested over the weekend on an iPad 2, iOS v 8.1.3 and wasn't able to reproduce. Unfortunately, I don't have an iPad 2 with an older version of iOS installed that I can test this against . This build *should* work against iOS versions as old as 6.0, but I cannot confirm that to be true (it's just a build setting we use when building the application, but we haven't exhaustively tested against older iOS versions on actual devices). At this point, my only advice is that this would *hopefully* work if you were to upgrade your iOS version on your iPad2. I apologize for not being able to definitively answer - as we go backwards in time on device type and iOS version, it's harder to find and fix issues like this.

      We're sorry to hear you are having problems - can you provide the following information:

      * Which device are you using
      * Which version of iOS are you using
      * Does it crash without any sort of interaction (ie, you open app, it shows the home screen, then crashes 6 seconds later), or do you click "start" and actually get into the application?

      Just an FYI, I just retested on an iPhone 5, running iOS v 8.4.1, and didn't have the same problem.

      Thanks!

    • 1 vote
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        1 comment  ·  Infinaut Games  ·  Flag idea as inappropriate…  ·  Admin →

        Jeremy – you should be able to click purchase on the skin again, and the app store framework will indicate that you’ve already purchased, and would you like to download again. You should not be charged again for this. If you get the popup saying “would you like to purchase skin for $.99?”, then do not click yes – this WILL charge you again. This piece of the application is actually more in apple’s control than our own – they track which product identifiers have been purchased on their end, and it’s what we use when the local app (and record of purchases) have been deleted. In our next release, we will be adding a “restore purchases” button that accomplishes the same thing.

        Jeremy - you should be able to click purchase on the skin again, and the app store framework will indicate that you've already purchased, and would you like to download again. You should not be charged again for this. If you get the popup saying "would you like to purchase skin for $.99?", then do not click yes - this WILL charge you again. This piece of the application is actually more in apple's control than our own - they track which product identifiers have been purchased on their end, and it's what we use when the local app (and record of purchases) have been deleted. In our next release, we will be adding a "restore purchases" button that accomplishes the same thing.

      • 3 votes
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          2 comments  ·  Infinaut Games  ·  Flag idea as inappropriate…  ·  Admin →

          Thanks for the suggestion Eric. At the risk of tipping our hand a little, we foresee alternate tunings coming down the pipe in the near future. This seems to be the most popular request from our users. We're just finishing up a pretty major release of the framework, and unfortunately it won't be included in that, but we'll be trying it out to you as soon as possible after that. Thanks for the feedback!

        • 3 votes
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            1 comment  ·  Infinaut Games  ·  Flag idea as inappropriate…  ·  Admin →

            The orange actually signifies a root note - so, for example, if you're playing an A chord, the A notes will appear in orange. Can you elaborate on the second part? Like show some sort of visual indication if a string is not being played?

          • 1 vote
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              1 comment  ·  Infinaut Games  ·  Flag idea as inappropriate…  ·  Admin →

              Great idea! We are investigating. If you have any suggestions for how you would want it to work, just post them here in the comments. Thanks for the idea.

            • 6 votes
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                1 comment  ·  Infinaut Games  ·  Flag idea as inappropriate…  ·  Admin →

                Thanks for the idea. We will add it to the list. I'm not sure how we will work that into the user interface, but we will see what we can do. Watch for updates coming soon!

              • 4 votes
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                  0 comments  ·  Infinaut Games  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  Infinaut Games  ·  Flag idea as inappropriate…  ·  Admin →

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